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Posting Expires: Open Until Filled
Salary: Commensurate with experience
General Description and Classification Standards
This position coordinates and acts as a liaison between customers and service technicians when cars or other vehicles need servicing or repairs. Enters detailed repair malfunctions in the service center computer system and prepare detailed instructions for service technicians to include repair parts. Also acts as the service receptionist when dealing with customers at vehicle check-in and handover. Schedule servicing or repairs and discuss customer requirements. Provide customers with estimated costs and repair times and notify customers of additional or extended repairs. Check vehicle warranties and/or extended warranties for cost recovery.
Supervision Received
Works under minimal supervision and follows standard procedures and written instructions to accomplish assigned tasks. May assist in training, orienting, or observing lower-level associate, apprentice, or semi-skilled employee in the group.
Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.
Decision Making
Follows standardized procedures and written instructions to accomplish assigned tasks.
Leadership Provided
Provides guidance and training as required to lower level, interns, temporary employees, etc.
Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.
Knowledge of modern vehicle and equipment practices.
Ability to multitask in a high tempo office area to assist and solve customer needs.
Full Time
$52k-70k (estimate)
05/03/2024
05/16/2024
allatlanta.org
ATLANTA, GA
7,500 - 15,000
1837
ANDERSON JEWELL
$1B - $3B
The following is the career advancement route for Fleet Service Writer positions, which can be used as a reference in future career path planning. As a Fleet Service Writer, it can be promoted into senior positions as a Returns Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Fleet Service Writer. You can explore the career advancement for a Fleet Service Writer below and select your interested title to get hiring information.