Merits Health Products is driven to improve lives by making high-quality power mobility chairs, scooters, and Stairlifts. Merits is synonymous with innovative engineering, constant product development, adaptability, and caring customer support.

We are currently seeking an  Project Support Representative (PSR) to work on our Research & Development team. This role will be a high-level liaison with our R&D/Engineering Teams and Merits leadership teams. This is a full-time, in office/in plant position based out of our Fort Myers, FL, Corporate HQ.

This role is the primary gatekeeper for the documentation of all revisions made to company products, ensuring traceability, accountability, and integrity. This position is tasked with documenting and communicating changes, updates, discontinuations, and/or any additions that our R&D/Engineering professionals make that affect our products.

Overview of why we need to fill the PSR role: When a change is needed to a product, a Change Notice must be created and distributed throughout the organization, clearly detailing exactly what change has occurred, and all of the collateral / who is affected from that change. The R&D/Engineering Team will provide the PSR with the applicable information. The PSR will consistently document the change(s), in detail, for the product records. The PSR will feed and funnel the information throughout the organization and verify that all applicable team members have received it. Follow up with team members will be needed to document action item status, and report said status to the project lead. Collaboration with Quality Department Team Members will be frequent. 

Qualifications/Requirements :  Candidates for this position must have technical and mechanical aptitude, and be a self-starting initiative taker, and have two to five (2 - 5) years of working in a similar role with DME companies, appliance manufacturers/dealers, automobile manufactures/service, other manufacturing / related industry. Proficiencies with using MS Office applications (SharePoint, Outlook, Excel, and Word). Experience with utilizing ERP systems is needed (Epicor, NetSuite, or similar). Candidates should be familiar with Good Documentation Practices (GDP) and be able to collaborate with Quality Team to ensure compliance is met and maintained. AutoCAD familiarity is a bonus. Candidates should have some flexibility with working hours, as Merits is a global organization. Being very detailed oriented and organized with excellent trouble shooting skills to match are also needed to perform the duties of this role.

Being able to consistently and effectively present information and respond in a timely manner to high email/message volume, to questions or inquiries from other employees, managers, and/or suppliers is necessary to keep up in this fast-paced environment.

Must speak, read, and write fluent English with exceptionally strong written and verbal communication skills. Bilingual in English/Mandarin a very big bonus. Candidates should be legally authorized to work in the United States for any employer.

Come join our team of dynamic professionals and help us continue to enable independence and life enhancing quality solutions that support people living their life to the fullest! We offer a competitive salary with a full benefits package including health, dental, and vision insurance, supplemental plan options, 401K company match. Growth / career advancement opportunities are also on the table, with generous PTO, paid Holidays, and regular Employee Recognition Luncheons. Please feel free to visit our website or our LinkedIn page to learn more about our products, our mission, and our team https://www.meritsusa.com & https://www.linkedin.com/company/merits-health-products-inc./

We offer a competitive salary with a full benefits package including health, dental, and vision insurance, supplemental plan options, 401K company match, generous PTO and paid Holidays, and regular Employee Recognition Luncheons.

If you are a good fit for this role, please apply with your salary requirements!

Please note this job advertisement is not meant to be all inclusive of essential duties and responsibilities. Requirements, qualifications, competencies, tasks, essential responsibilities & duties, physical demands, and work environments which may or may not be reflected in this advertisement, are not exhaustive and may change as determined by the needs of the organization.

We are an Equal Opportunity Employer, which mean that all applicants will receive consideration for employment without regard to race, color, aga, national origin, religion, sexual orientation, sex (including pregnancy, childbirth, or related medical conditions), gender identity or gender expression, military or veteran status, physical or mental disability, genetic information or any other status protected under application federal, state, and/or local law(s). All employment offers are contingent upon successful completion of a Form I-9, and successful completion of our pre-employment background/criminal checks, and successful completion of a drug screening.