Job Details
Job Location
Admin Office - Little Rock, AR
Position Type
Full Time
Description
Job Summary: This position is part of a growing billing department that is responsible for all Ambulatory Surgery Centers and Clinic's billing functions. This includes processing patient statements and the collection process. Must be organized and efficient in following all protocols and procedures in the department to provide a dazzling experience for our patients.
Essential Functions:

• Knowledge of patient statement and collection processes.

• Independently work patient's accounts to send monthly statements.

• Efficiently use multiple systems and insurance payer websites/portals.

• Communicate with patients that have questions about their statements or collections.

• Train other clinic staff on best practices when problems arise.

• Ability to audit patient account ledger to ensure accurate balances and payments have been applied appropriately.

• Ability to work remotely if needed.

• Management of payment plans to ensure that payments are being processed monthly and are in good standing of payment contract.

• Knowledge of Care Credit and payment plan options.

• Perform monthly calls/ text of patients with past due balances.

• Detailed knowledge of revenue cycle functions and metrics.

• Work closely with all departments to achieve goals.

• Other duties as assigned.

Qualifications
Education
Required:

• High School diploma or equivalent.

• Medical billing and coding certification.

Experience/Skills/Other Requirements
Required:

• Ability to work in a professional, positive, and pleasant way with other Team members.
• Typing ability of 50 wpm.
• Communicate clearly and effectively with patients and Team members.
• React calmly and effectively in stressful situations.

Desired:

• Progressive medical billing experience
• ICD-10: 4 Years
• Detailed knowledge of revenue cycle functions and metrics
• Must be able to effectively communicate with patients about their accounts
• Experience in larger practices with multiple locations and specialties

Physical/Mental Demands :

• Regularly stand, walk, and sit.
• Occasional stress from workload or from dealing with upset patients or emergency situations.
• Normal vision and hearing are needed.
• Must be able to lift to 25 pounds.