JOB SUMMARY

The Peer Recovery Coach (Family Greeter), under the supervision of the Family SUD Specialist, is responsible for creating a welcoming and safe environment for all persons served by Family Focused Recovery’s Outpatient & Community-Based Services. The Peer Recovery Coach (Family Greeter) performs a wide range of tasks to assist families in accessing services including greeting families upon entry to the office, checking in persons served for appointments, conducting pre-admission screening, managing referrals to programs, completing admission to Family Focused Recovery, providing office-based peer support services, and conducting Child Watch duties.

This individual will support the opening of Family Focused Recovery’s Residential Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support persons served with de-escalation and crisis management in collaboration with the FFR Clinicians.

ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential)

• Assists VOASELA and FFR staff in creating and maintaining a recovery-oriented environment.
• Provides support to all FFR program activities, including Child Watch.
• Performs other duties as assigned.

SUPERVISORY DUTIES:

None

KNOWLEDGE, SKILLS AND ABILITIES

This position requires knowledge, skills and abilities equivalent to:

• Lived experience with a substance use disorder diagnosis with at least 12 months (24-36 months or more preferred) of continuous demonstrated recovery. Registered Peer Support Specialist credential must be obtained within three months of hire).
• At least 1 year of experience working with children and adolescents.
• At least 1 year of experience working with women experiencing substance use disorders.

• Familiarity with trauma-informed and culturally sensitive practices. Dedication to the creation of a racially equitable continuum of care for pregnant and parenting women who use substances and their children.
• High school diploma or general equivalency diploma (GED) required.
• Excellent verbal and written communication skills.
• Advanced computer skills.
• Expertise within Electronic Health Systems.
• Ability to interact with staff at all levels in a respectful manner, remaining flexible, proactive, and task-oriented.
• Problem-solving ability, attention to detail, accuracy, flexibility, reliability, and prioritizing skills.
• Must be able to maintain confidentiality per HIPAA and CFR 42 Part 2.

SPECIAL REQUIREMENTS

Required:

• Must be able to pass a criminal history investigation (not all convictions will exclude candidates from being hired).
• Must successfully pass pre-employment drug screening.
• Must complete TB screening and testing on an annual basis.
• Must be able to main CPR certification.

WORKING CONDITIONS

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works in normal office environment interacting with staff, candidates, and outside vendors. May be subjected to multiple interruptions throughout the workday.
• While performing the duties of this job the employee is frequently required to sit, stand, walk, use hands to finger, handle, or feel and talk or hear, or carry light training materials and/or equipment.
• The employee is occasionally required to lift up to 25 pounds when preparing/transferring training materials and equipment.
• Visual acuity necessary to operate computers, audiovisual and other digital equipment

DISCLAIMER STATEMENT

The above is intended to describe content of and requirements of the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. VOASELA, Inc. reserves the right to change, add or delete at any time from this job description to meet the needs of the organization.

EOE/M/F/D/V