Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Please note: This position is hybrid, based out of our New York City office. If you are applying from out-of-state, please acknowledge in your application that you will be available upon hire to work in NYC on a regular basis.
We're seeking a flexible IT Support Administrator to help manage and support Affirm's New York City office and technology infrastructure. Our ideal candidate excels in troubleshooting and problem-solving, with respect for compliance, and documentation.
As a Support Administrator of a rapidly growing company, you will be the backbone of IT, with efficiency, security, and customer satisfaction being your primary objectives.
What You'll Do:

• Locally support and troubleshoot users within our NYC office
• Remotely support and troubleshoot our end user's problems
• Educate on and enforce our IT compliance and policy obligations
• Maintain our Zoom Rooms and AV hardware within conference rooms
• Monitor for security threats and malware, staying ahead of the curve to protect our users
• Occasionally maintain the in-office, local network infrastructure
• Maintain enterprise systems and company IT assets such as servers and desktops

What We Look For:

• Experience with macOS administration and support
• Ability to improvise and find immediate solutions
• Experience managing formal ticketing systems
• Experience administering SaaS technologies
• Flexibility to work with all types of technology
• macOS, Windows, Printers, Network devices, etc.
• Experience with machine and account provisioning and deprovisioning
• Experience managing Enterprise security:
• Endpoint security-disk encryption, OS firewalls, laptop/mobile lockdown
• Email security-tools for signed/encrypted email communication
• Mobile device management technologies
• Willing to grow, learn, and be proactive in finding new, efficient solutions

Pluses:

• Experience administering Google for Business
• Self motivated to learn and advance their career within IT
• Experience with AV systems
• Ability to explain difficult technical concepts without being condescending
• Apple Certified Associate or ACSP certification
• Automation and scripting experience
• Goes above and beyond the traditional IT role to assist the office, and greater company to run at maximum efficiency
• Confidence to maintain office IT infrastructure on their own, as needed

Pay Grade - USA 24
Employees new to Affirm or promoted into a new role, typically begin in the min to mid range.
USA base pay range (CA, WA, NY, NJ, CT) per year:
Min: $70,300
Mid: $79,100
Max: $87,900
USA base pay range (all other U.S. states) per year:
Min: $63,300
Mid: $71,2000
Max: $79,100
Location: New York City
Please note that visa sponsorship is not available for this position.
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy for applicants within the United States, the EU Employee Notice Regarding Use of Personal Data (Poland) for applicants applying from Poland, the EU Employee Notice Regarding Use of Personal Data (Spain) for applicants applying from Spain, or the Affirm U.K. Limited Employee Notice Regarding Use of Personal Data for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.