The Care Coach evaluates member’s needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.
The Care Coach 1 employs a variety of strategies, approaches and techniques to support a member’s optimal wellness state by coordinating services & resources. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
*Use your skills to make an impact*
*Required Qualifications*
* Bachelor's degree in health and human services field
* 2 or more years of related experience
* Must reside in or around surrounding area of *Neillsville, WI*
* Knowledge of Microsoft Office Word and Excel
* Exceptional verbal/written communication and interpersonal skills
* Ability to use a variety of electronic information applications/software programs
* This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
* Must be passionate about contributing to an organization focused on continuously improving consumer experiences
* This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.
*Preferred Qualifications*
*Prior experience with Medicare & Medicaid recipients*
* Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems
* Experience with health promotion, coaching and wellness
* Knowledge of community health and social service agencies and additional community resources
Job Type: Full-time
Pay: $52,000.00 - $54,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Adoption assistance
* Continuing education credits
* Dental insurance
* Employee assistance program
* Flexible schedule
* Health insurance
* Health savings account
* Life insurance
* Mileage reimbursement
* Paid time off
* Parental leave
* Professional development assistance
* Tuition reimbursement
* Vision insurance
Medical specialties:
* Geriatrics
Schedule:
* 8 hour shift
* Monday to Friday
Education:
* Bachelor's (Required)
Experience:
* Care/case management/social work: 2 years (Required)
Ability to Commute:
* Neillsville, WI (Required)
Ability to Relocate:
* Neillsville, WI: Relocate before starting work (Required)
Willingness to travel:
* 50% (Required)
Work Location: On the road