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Keys Federal Credit Union has an employment opportunity for a part-time Call Center Representative in our Call Center.
Position Summary
Serves our members and potential members by answering account and service-related questions and responds to inquiries, questions, and complaints from members over the phone, via fax, email, secure message system and tickets from our third party answering service. Performs a wide variety of skilled clerical and administrative duties relating to members' deposit, loan and credit card accounts and a range of credit union services including online banking related services. Finds solutions for problems or errors and corrects them. Assesses member needs and suggests and promotes suitable products and services. Projects a professional company image through all verbal and written interactions.
Duties and Functions Essential to the Successful Performance of the Job
Management reserves the right to add or change duties listed
Member Service & Sales Duties
Operational Duties
Miscellaneous
Minimum Job Requirements:
Education:
High School diploma or equivalent
Experience:
· 6 months to 2 years of similar or related experience, including preparatory experience
· Experience working in a financial institution (preferred).
Specific Skills:
· Excellent written and oral communication skills
· Excellent listening skills
· Ability to communicate courteously and professionally
· Customer satisfaction-oriented
· Excellent problem solver
· Strong attention to details
· Work as a team player
· Ability to handle numerous projects simultaneously.
· Moderate PC proficiency
· Bilingual/Spanish/Creole/Russian a plus.
· Ability to type 30 wpm
Specialized Knowledge, Licenses, Etc.:
None
Supervisory Responsibility, if any
None
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Keys Federal Credit Union expects that its employees will conduct themselves with the highest ethical standards. The Credit Union also expects its employees to conduct business in accordance with all Bank Secrecy Act, anti-money laundering and other regulatory laws. Information security and confidentiality of member information are of the utmost importance to the Credit Union. Employees shall not knowingly provide assistance to individuals who attempt to violate or avoid these laws or the Credit Union's policies.
Equal Opportunity Employer
Job Posted by ApplicantProFull Time
$39k-49k (estimate)
04/26/2024
05/12/2024
keysfcu.org
MORVEN, GA
50 - 100
1940
TIM SAUNDERS
$5M - $10M
Lending & Credit
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.