Responsibilities include, but are not limited to:

• Understand the business requirements and unique culture of our client’s business
• Serve as point of contact for our customer and remote centers
• Ensure client service level requirements are met
• Develop proactive and corrective action plans to meet the demands of the business
• Provide effective communication to direct reports
• Partner across our organization to ensure the needs of our client are exceeded
• Develop and Mentor for individual growth development
• Reporting generation and review
• Support internal Billing
• Remote site management

Key Functions include, but are not limited to:

• Ability to manage multiple and diverse services; driving and delivering high levels of client satisfaction
• Drive Key Performance Indicators, Service Level Agreements, Metrics, Scorecards, and Cost Savings Initiatives
• Support, lead, and manage client initiatives and requirements
• Achieve Accounts(s) revenue and provide Financial Oversight (Invoicing, Budget Attainment and Cost Controls)
• Provide operating expertise and guidance to front-line associates on matters regarding operations, quality, and customer care.
• Ensure Quality Control measures are correctly developed, implemented and monitored to support operation
• Capitalize on new or expanded services opportunities
• Support positive and professional work environment through effective coaching and mentoring for the development of staff
• Demonstrate commitment to company efforts to achieve a diverse workforce
• Sound judgment and logical decision-making to meet expectations of project scope and deadlines
• Contribution and delivery of Quarterly Business Reviews

Required Qualifications:

• Strong leadership skills combined with knowledge of management practices, principles and supervisory techniques to accomplish instruction, motivation, and training of personnel
• Minimum 2-3 years of proven leadership and managing a large diverse organization
• Ability to work independently
• Self Starter, takes initiatives
• Excellent written and verbal communication skills, highly organized
• Strong client relationship skills and service orientation
• Ability to work in a demanding, client-focused, team environment
• Proven experience in achieving financial goals related to revenue and profitability and budgetary management
• Computer proficiency: MS Word/Excel/PowerPoint/Outlook/Zoom or similar programs
• Profit and Loss experience preferred
• Mail operations and screening required

Preferred Qualifications:

• 2-year college degree or Equivalent

Physical Requirements:

• Ability to stand, sit, walk for extended periods of time for mail and package deliveries and processing incoming and outgoing mail / items.

Prior Helpful Experience May Include:

• Minimum of 2-3 years of front-line management experience
• Profit and Loss experience preferred
• Mail operations and screening required