2626 W Beryl Ave Phoenix Arizona, 85021, Position Description:Manages, develops, and implements career services to Team Members of Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Manages a team of internal Career Coaches for GCNA and its affiliated entities, working directly with the Director, Career Services, and other business leaders to support Team Member growth and development. Leads and oversees day-to-day operations for the program, providing direction to the Career Coaches in areas concerning schedules, logistics, customer service, and delivery of the Coaching Pathways Coaching Model. Ensures sound application of Adult Learning Principles across instructional design, classroom delivery, small and large group facilitation, Computer-based training (CBT), and one-to-one coaching modalities. Holds Career Coaches to the highest standards of customer service, delivery, and accountability.Promotes continued Team Member engagement and bring success to GCNAs business lines by providing Team Members with the tools necessary to be successful in their careers. Manages Career Coaches who will identify long-term goals that support Team Members on their path toward their education, training, and employment goals. Responsible for developing processes, data management systems, internal collaborative partnerships, and programmatic management and oversight of this strategic initiative. This position ensures the success of this collaborative effort and that the day-to-day operations of Team Member service delivery are fulfilled.Essential Duties and Responsibilities:Executes operations plan to achieve daily, monthly, quarterly, and yearly goals.Implements measurements of effectiveness and return on investment of training programs, providing reporting and feedback.When applicable, reports on training spending and deliverables.Responsible for the maintenance and Concur reports for company vehicles as provided.Partners with subject matter experts on the Learning & Development (L&D) team to conduct needs analysis, as well as design, develop, implement, and evaluate training sessions and programs.Engages with internal partners and leaders to identify appropriate training and support for GCNA Team Members.Establishes trusting interdepartmental relationships and develops processes for implementing, tracking, and ensuring Team Member and business line success.Ensures that the My Career Matters team delivers excellent customer service.When needed, facilitates training for Career Coaches and Team Members enrolled in GCNA career services programs, and its affiliates.In collaboration with the Mission Services team, identifies and develops strategy for communicating with other department leaders about training programs.Contributes to team meetings and organizational discussions in ways that impact results and inform good decision-making practices.Attends Retail and ROC Leader meetings to develop strong relationships with Retail Leadership.Attends My Career Matters specific meetings as applicable to ensure the program includes key stakeholders and all territories are standardized.Coordinates and works collaboratively with L&D and Leadership to understand the gaps between business and Team Member needs. Connects Team Members with training and services applicable to career growth and development.Maintains frequent and consistent communication and monitors for successful indicators that Team Members are on track to retain employment and their career success planning.Works closely with interdepartmental agency leaders to ensure transitions from one service to the next have been sufficiently vetted and agreed upon by all appropriate Team Members.Ensures data entry and case file management policies and procedures are adhered to. Monitors Team Members for compliance with all other documentation requirements.Monitors, analyzes and reports on organizational, departmental, and team metrics established to track performance and inform data-driven decisions for sustainability and growth opportunities.Partners with the Director of Career Services to create continuous strategies and tactics for effective and efficient execution of operations and program growth based on participant and program needs.Ensures all Team Members can access and participate in professional development and training within and outside of GCNA, if desired.Maintains complete and accurate records of all Team Members using existing databases. Strictly adheres to all data entry requirements set forth by GCNA and adheres to confidentiality protocols related to electronic and paper files and documents.Creates a reporting system to track District Managers and Regional District Directors participating in the My Career Matters program.Travels to Northern Arizona and Yuma markets to observe process and adjust/train as needed.Travels to stores daily, including the Retail Operations Center (ROC) to ensure processes are being followed.Assists Mission Services leadership with other training initiatives or special projects.Develops a logistic/traveling strategy for rollout and maintenance of the program to GCNA retail stores and other Goodwill locations.Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.Plays an active role in Career Center Leader meetings.Applies expertise in adult learning to continuously improve training and implement high-quality standards for the learning experience.Leads bi-weekly meetings with the Career Coaches, including the Northern Arizona career center Managers, to discuss best practices and overcoming challenges.Cross-trains all Career Coaches for My Career Matters intake process and support.Works with Learning and Development on the design of program-specific curriculum and facilitation.Oversees auditing and quality control of facilitation and implementation of Mission Services training programs.Collaborating with the Learning & Development team, facilitates deployment and training of Team Members on new Mission Services training programs and processes.Models Goodwill Core Values Trust, Collaboration, Engagement, Ownership, and Innovation, Inclusion and Belonging.Plays a critical role in driving company culture change efforts and change management processes.Performs other related duties as assigned.Minimum Qualifications (Education, Experience, Skills):Bachelors Degree or equivalent work experience preferred5 years related work experience with a minimum of 1-2 years experience leading peopleDemonstrated ability to lead, coach, train, and motivate othersAbility to collaborate across multiple organizational teams.Demonstrated professionalism, business acumen and a drive to follow through and execute business needsAbility to strategize, innovate, plan, and problem-solve.2 years of project management experience.Ability to facilitate and present to all levels from front line to senior leadership.Proficient in Microsoft Office Suite, Google Drive, Smartsheet.Ability to learn and train to proprietary software and organizational applications.Ability to produce documents written with clearly organized thoughts using proper sentence construction, punctuation, and grammarAbility to speak and read English proficientlyValid drivers' license and clean MVRAbility to pass a background check, fingerprint clearance and drug screen, where applicable for positionRegular and consistent in-person attendanceYou will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:5 Medical PlansEmployer Funded Health Reimbursement Account (HRA)3 Dental PlansVision Plan401K (Immediate participation upon hire)Employer Paid Life InsuranceEmployee Assistance Program (EAP)Paid Time Off; Sick and VacationPaid HolidaysThese are just a few highlights of our key benefit offerings!Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at 602-535-4000, option 5, or RecruitingOperations@goodwillaz.org.We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (GCNA/GIMV) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote interviews, and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain @goodwillaz.org or @gimv.org, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the senders email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Securitys Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.#J-18808-Ljbffr

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