Overview:

Jackson Healthcare is seeking a Benefits Specialist to perform a variety of administrative tasks for various health & welfare benefits plans including medical/Rx, dental, vision, life, disability, tax advantaged accounts, 401(k), leave of absence and FMLA. Duties include day-to-day administration and annual events including open enrollment, new hire onboarding and benefits audits. The Benefits Specialist will deliver superior customer service, using excellent time management, problem-solving and analytical skills. This position will assist with HCMS transactional tasks and must be comfortable working in a fast-paced, complex environment supporting multiple companies in a shared services model. They must demonstrate strong technical, interpersonal and communication skills and the ability to work across all levels of the organization.

The Benefits Specialist will ensure benefits administration accuracy and data integrity and will be responsible for handling confidential information and maintaining confidentiality.

This position reports to the Benefits & Compliance Manager.

Description:

• the administration of all benefit programs.
• associates with benefit inquiries to ensure quick, equitable, and courteous resolution.
• with Benefits, Payroll and HCMS teams to ensure data accuracy for records and file transmission.
• with benefits communications and resource information updates.
• with vendor implementations and integrations.
• new enrollments, benefit changes and terminations.
• positive vendor contact to investigate problems and resolve non-routine situations.
• with the HRBPs for benefits communications and associate support.
• associates about company benefits, amenities and resources.
• verify, and reconcile vendor bills and authorized payments.
• compliance with ACA, DOL, ERISA, ADA, COBRA, FMLA & other state/federal regulations.
• and update employee benefit files, benefit database and other record keeping.
• the accuracy of benefit enrollments and corresponding payroll deductions.
• Leave of Absence administration.
• with reporting and tracking of paid benefit time usage and accruals in HCMS system.
• various benefits audits and special projects as needed.

Requirements:

Education/Certifications:

• degree required.
• SHRM, or other certification desired.

Experience Required:

• years of experience in benefits administration.
• customer service skills for associates, internal/external partners.
• with HCMS systems such as UltiPro, ADP, Workday or others.
• MS Office skills including Excel, Word, and PowerPoint required.
• organizational skills and attention to details. Demonstrated time-management skills.
• analytical and problem-solving skills with solution-oriented approach.
• written and verbal communication skills. Able to maintain professionalism during stressful situations.
• to maintain confidentiality of information at all times.
• Strong interpersonal skills to help associates and assist with resolving issues.
• of state and federal benefits law and regulations.
• to work in a team environment and be effective with all levels within the organization.
• with a strong aptitude and desire to learn.
• to handle daily workload fluctuations and maintain top productivity.
• to work with or without direct supervision in a fast-paced, changing work environment.
• appropriate process improvement for benefits and HCMS data administration.
• technical skills related to benefits administration, including spreadsheet management, vendor system navigation via online portals and apps, and the ability to help associates with technical challenges on benefits matters.