11 Jobs
High Country Community Health is Hiring a Call Center Representative Near Boone, NC
Full-time
Description
Department: Clinical Services
We are looking for a Call Center Representative that will be the liaison between the clinic staff and our current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues , complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior.
Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Communicate directly with providers and clinic staff in order to facilitate resolutions for our patients
- Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage patients by taking the extra mile
- Meet personal/team qualitative and quantitative targets
- Track and identify barriers and issues as they arise
- Other duties as assigned
Requirements
- Previous experience in a customer support role, preferred
- Strong phone and verbal communication skills along with active listening
- Patient focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
HCCH conducts background checks on all final candidates. Employment is contingent upon a clear background check or approval of the CEO.
Salary Description
$15-$18
Job Summary
Full Time
$33k-42k (estimate)
05/02/2024
05/15/2024
highcountrycommunityhealth.com
Boone, NC
<25
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Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Previous call center experience preferred but not required.
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