Servicing Butler University Students

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products. Interacts with donors and coordinators, providing a high level of customer service to deliver an excellent donation experience. Takes pride in and is committed to delivering high quality services. Works cooperatively and is a supportive member of the team/group. Contributes positively to the achievement of team objectives.

Additional Information:

• Compensation : $16/hr.
• Schedule : Must have availability from 4:00am-10:00pm every day, which can include weekends and holidays, as hours vary daily. Schedules are provided two weeks in advance.
• Start Date : May 13, 2024 or May 28, 2024
• Must be available to work full-time during the summer months. Schedule is flexible during the school year.
• Valid Driver's License is required .

• Understands and performs to all applicable regulatory and compliance requirements.
• Demonstrates Core Values: Do Right Always, Find a Better Way, Make Results Happen and Strengthen the Team.
• Treats donors with customer service excellence, presenting a positive image.
• Recognizes when the customer is distressed and responds appropriately with tact.
• Responds to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate.
• Prepares collection site and performs set up, including technology systems (may include quality control).
• Performs donor screening (collects donor histories) and mini-physical.
• Performs phlebotomy.
• Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions.
• Recruits and converts donors for automation.
• May prepare and pack units for transport.
• Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
• Provides post-reaction care at mobile drives including assessing reactions for recovery, escorting donors and serving as liaison to coordinate care with host organization (e.g. high school nurse, drive coordinator.
• Rebooks donors for future donation appointments.
• Transports or carpools staff; may include equipment and supplies.
• Travels to other local collection sites, as determined by business need.
• Requires evening, weekend and holiday work hours.
• Creates a safe environment for donors and staff members.
• Operates and performs routine maintenance on equipment including troubleshooting.
• Maintains product integrity and ensures proper identification of all donors.
• Completes department records and maintains organization, as needed.
• May participate in validation of new processes or new equipment.
• Reviews daily work for accuracy and recognizes unexpected results, resolving where appropriate.
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Complies with all policies and standards

Education

• Currently enrolled in a college/university

Experience

• Experience with Microsoft Office products (Word, Excel, and Outlook) required
• Experience in a health care setting preferred

Knowledge, Skills and Abilities

• Ability to handle confidential information appropriately
• Ability to quickly and accurately understand instructions and then work independently on assignments
• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Detail-oriented to evaluate and ensure accuracy of data
• Strong sense of urgency to meet deadlines
• Exceptional organizational and problem-solving skills
• Proven ability to manage multiple projects
• Strong interpersonal skills and exceptional commitment to customer service
• Excellent verbal and written communication skills to write, interpret and explain information related to benefits

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