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Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead.
DSI is a growing small business dedicated to providing superior automation tools and consulting services which can positively impact the success and delivery of government to citizen services essential to a thriving democracy. We are seeking candidates that are looking to engage in a work life that matters and brings direct value to their personal life, their family, community, nation, and the world.
DSI’s unique organizational structure fosters a collaborative and cross-functional culture allowing employees to ’wear multiple hats’ and gain valuable exposure to all facets of the organization and the software development lifecycle. The rapidly changing nature of the industry and market needs keeps work interesting and allows individuals to proactively identify areas within the organization where they wish to specialize, excel, and provide value to both external clients and internal company initiatives. DSI’s entrepreneurial spirit and open-door policy with Executive Management results in a highly rewarding work environment focused on teamwork, creativity, and customer solutions.
The ideal DSI team member is a self-starter with effective problem-solving skills, excellent written and verbal communication, and a curiosity for new challenges and experiences. Additionally, candidates will ideally have experience that highlights their critical thinking skills, lifelong learning habits, and effective presentation skills to help team members and clients understand issues, opportunities, and proposed solutions.
The Helpdesk Lead is responsible for providing professional and efficient helpdesk support. A strong customer service mindset is the key to succeeding in this role. This hands-on team lead will assist with the standardization of helpdesk services and procedures along with streamlining any discovered inefficiencies. This person will play a key role in the continued development of the Helpdesk team
Job Requirements:
Required Experience:
Desired Experience:
DSI is a leading provider of knowledge driven software solutions and subject matter consulting services addressing the needs of acquisition professionals. We offer a fun, casual, collaborative working environment for individuals interested in conquering technology barriers, learning by doing, and taking pride in developing superior software manufactured in the USA.
Distributed Solutions, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
From: Distributed Solutions Inc.
Full Time
$103k-131k (estimate)
06/21/2023
05/16/2024
distributedinc.com
Reston, VA
200 - 500