POSITION: Billing Clerk

LOCATION: Chowchilla, CA

REPORTS TO: Billing Manager

SALARY: $21.00 - $24.00/per hour, DOE

Company Overview:

Caglia Environmental is part of the Caglia Family Companies. Located in Fresno, Visalia and Chowchilla, CA we employ over 250 employees among the five companies. We are a diverse group of companies, from Electric Motor Repair, Electrical Distribution and Construction, to Landfill Management, Recycling, and Waste & Disposal.

The Billing Clerk is responsible for billing, gathering, and securing all information needed for billing, follow-up, and payment of accounts per company policies and procedures. The clerk resolves disputes in contested billing and initiates collection of payments, and open balance amounts through telephone contact, letters, etc., while providing prompt and courteous customer service. Precision and reliability in handling accounts and documents are crucial for a billing clerk.

PRIMARY RESPONSIBILITIES:

• Accurately manage customer accounts, assist customers with initiating or terminating services, and/or input confidential customer information in payment systems.
• Responds to customer inquiries promptly, courteously, and professionally. This may involve sending statements, answering queries, and clarifying billing matters.
• Ability to verify payment information, take payments over the phone as needed, and audit cash applications to resolve all variances and discrepancies promptly.
• Provide rate quotes for specialized services as needed.
• Generate daily work orders to facilitate operational tasks.
• Undertake various reception-related responsibilities, such as overseeing vendor and visitor sign-ins, managing the customer lobby, and ensuring adherence to health and safety protocols.
• Execute billing functions as required per company policies.
• Perform general accounting tasks as assigned.
• Contribute to other special projects, implementations, and tasks as directed.
• Ability to adapt and grow with upgrades and changes to software and procedures.

CORE COMPETENCIES:

• Customer-centric approach, prioritizing service excellence.
• Proficiency in mathematics and strong organizational skills are imperative, given the substantial volume of financial data involved.
• Strong emphasis on quality and attention to detail.
• Proficient in professional telephone etiquette.
• Capable of thriving in a fast-paced environment, showcasing the ability to manage and prioritize multiple tasks and competing demands.
• Exhibits high interpersonal problem-solving skills essential for handling sensitive customer situations.
• Excellent communication and interaction skills with customers and all company personnel levels.

REQUIRED QUALIFICATIONS:

• Completion of High School Diploma or equivalent.
• Bilingual proficiency in English/Spanish is preferred.
• Job-related coursework and/or at least 3 years of relevant experience as a billing clerk or customer service.
• Proficient in computer usage, data entry, MS Windows, Excel skills, 10-key, and handling multiple phone lines.