“Choose a job you love, and you will never have to work a day in your life” – Confucius

Employment with Heartland is unique and rewarding. Working here, you have the opportunity to collaborate with a diverse and inclusive team of caring, passionate, and fun-loving coworkers while changing our members lives through helping them make healthier financial decisions.

In our Collector role, you'll learn skills that will benefit you throughout your Heartland career while encouraging you to dream big.

What you will be doing:

• Monitor payments for late and/or delinquency status. Follow up on delinquent, high-balance and overdue credit balance accounts by phone and/or letter. Ensure professional interface with members.
• Contact high balance and/or delinquent members by telephone and mail to determine reasons for balance or delinquency, and assist them in developing plans to bring accounts to current status. Develop workout plans and collect on overdue accounts wherever possible.
• Notify co-signers regarding status of delinquent accounts.
• Update files and system accounts via the credit union’s delinquent loan recovery system.
• Secure credit bureau reports. Skip trace on loan accounts. Maintain accurate data for repossession log, bankruptcy files, charge-off lists, etc.
• Research payroll deductions, tops, starts, and changes as they may affect the status of a loan repayment.
• Assist members with delinquent real-estate loans to resolve delinquency.
• Determine when to compromise and settle balances and when to initiate foreclosure or repossession proceedings.
• Determine when loan collateral should be repossessed, and serve as liaison with attorneys or agencies in handling repossession of collateral.
• File all claims, attending hearings, and coordinate with trustees for all bankruptcy filings.
• Investigate and correct discrepancies in loan applicants and credit bureau reports.

What you will need:

• High school diploma or equivalent (i.e. GED) or equivalent experience
• Previous financial experience, collections experience preferred
• Excellent communication skills with the ability to adjust your communication style to your audience
• Highly adaptable, able to build strong relationship with members and co-workers.
• Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action.
• Creative, team-focused, and effective problem solve.
• Ability to promote a professional image of the credit union at all times

Why Heartland?

Following the credit union principle of people helping people, we invest in our employees and enrich their lives through benefits, including but not limited to:

• Comprehensive medical, dental, and vision plans
• Access to multiple online learning platforms
• Job progression and enrichment
• 40 hour work week (for full-time)
• Paid time off
• Paid holidays including a pick your own holiday day
• Employee recognition program
• And more!

Being a Heartland employee means contributing to a successful and growing team while helping members reach their financial dreams. Working here you can expect a unique and positive culture, opportunities for career advancement, a dynamic and collaborative work environment, and the ability to change our members lives.

All applicants should apply through our website: https://www.heartlandcu.org/tools/joinourteam/

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in Madison, WI 53718