Monitoring Technician

The monitoring technician is responsible for utilizing several computer software programs in order to visually scan, observe and analyze all client solar systems for any production or communication issues. The monitoring department keeps a continuous watch (both manual and automated) over our client's solar systems. The monitoring technician should have excellent analytical and multitasking skills, be detail oriented, have a positive and professional demeanor, as well as a genuine desire to assist our clients.

Basic functions of the monitoring technician:

• Utilize the Solaredge software platform to view and analyze client system production.

• • Ability to analyze all data found to determine proper system function and production.
  • View dashboard to confirm appropriate production for system size.
  • View additional systems in similar size if needed to compare appropriate production for system size.
  • View inverter to ensure no internal errors.
  • View inverter device screen to ensure the system is on, running properly and all optimizers are being read.
  • View system layout to confirm each individual panel is functioning and producing properly.
  • View playback feature on the layout to observe weekly production trends for each individual panel.
  • View current list of systems with production, communication and/or optimizer issues.
  • Utilize the online Solaredge Technician Chat Support feature to troubleshoot any systems found to have issues.

• Utilize the Enphase/Enlighten software platform to view and analyze client system production.

• • Ability to analyze all data found to determine proper system function and production.
  • View dashboard to confirm appropriate production for system size.
  • View device list to confirm no production issues with the system Envoy and/or microinverters.
  • View system layout to confirm each individual panel is functioning and producing properly.
  • View playback feature on the layout to observe weekly production trends for each individual panel.
  • View current list of systems with production, communication or optimizer issues.
  • Utilize the online Enlighten Help Chat Support feature to troubleshoot any systems found to have issues.

• Utilize our in house monitoring software (KTU - Know True Up) to view and analyze both client system production and utility data.

• • View Solar Production issue report.
  • Cross reference any issues with appropriate inverter platforms (Solaredge or Enphase).
  • Document issue and resolution in the comment section for each client issue.
  • Utilize utility data to confirm if system issues are production loss or communication loss.

• Document all occurrences (on any platform) of client system issues into the chatter section of the client project page in the Salesforce client management system, as well as onto the Monitoring Spreadsheet.

• Work closely with the technician service department to schedule technician appointments to troubleshoot and/or resolve system issues.

• Keep continuous track of issues, and keep updated notes of progress.

• Document resolution of issues:
  • Tech site visit
  • Fixed remotely by Solaredge or Enphase Support
  • Fixed remotely by monitoring department

• Follow up on all unresolved issues to completion:
  • Need to order/warranty out parts and schedule return tech visit.

ADDITIONAL TASKS OR DUTIES MAY BE ASSIGNED BASED ON THE NEEDS OF THE MONITORING DEPARTMENT AND THE COMPANY AS A WHOLE.