Universal Perk Barista Shift Lead Job Description:

Universal Perk is Sheraton Universal’s coffee shop located in the hotel’s lobby providing Starbucks recipe beverages and our own recipe quick service food for our guests.

Position: Universal Perk Barista Shift Lead

Job Description: The primary job of the Universal Perk barista shift lead is to provide our guests with a welcoming experience and see to the dietary needs of our guests while helping create moments that make a difference.

Universal Perk Barista shift leads will be trained in all duties pertinent to the operations of the outlet as they will be assigned a different role daily under the barista position. These roles include Cashier, Hot Bar, Back Bar (cold drinks/hot food), Guest Services. As a shift lead you will work all roles baristas work throughout a shift.

Job Responsibilities:

The duties required are, but not limited to:

• Greet and acknowledge every guest promptly and warmly
• Take guest orders and put them into Micros
• Mark cups and food bags with customers order
• Process Payments
• Assist and assume all roles and responsibilities as business demands (i.e. Cashier helping hot bar, etc.)
• Be able to make all drinks and food on the menu accurately
• Restock supplies (Cups, straws, stirs, Milk & Alternatives, tea, quick service items, etc…)
• Retrieve supplies for Hot/Cold Bar, Quick Service from storage areas and re-stock as needed.
• Prepare hot food items
• Package up orders
• Brew Drip Coffee
• Call out guest names for complete orders
• Prep Items for Service (cold brew, drink mixes, etc)
• Wash blender jars and spatulas during service
• Cleaning Workspace surfaces and equipment
• Balancing Cash Drawers
• Keep guest and associate areas clean and organized
• Do dishes as needed
• Communicate food needs to the kitchen
• Make requisitions
• Solve minor guest issues within the outlet
• Other duties as required/assigned
• Maintain and re-stock guest grab&go and merchandiser area.
• Manage breaks.
• Requisition product for orders.
• Manage inventory of all items sold.
• Maintain the outlet stocked and prepare for business demands.

This outline does not necessarily reflect EVERY duty required for smooth and profitable operations. Requirements may flex as the needs of the business change