Customer Experience Rep I page is loaded Customer Experience Rep I Apply locations Brookfield, WI time type Full time posted on Posted 11 Days Ago job requisition id R49542 Job Description:Position Overview:Customer success is extremely vital to the longtermsuccess of our organization. We will achieve such successby ensuring our customers are receiving massive valuefrom our service. As such, we will rely on the partnershipof premier, customer success agents who will own drivingsuccess for our customers. The representative will actwith a great sense of urgency and will intentionally andconsistently deliver elite experiences to our valuedpartners.Essential Duties and ResponsibilitiesActs as a dedicated and empowered customer successagent IC or EndUser Channel.Responsible for meeting daily target of 85 calls perday.Acts as an advocate for the customer to personalize theoverall customer experience by guaranteeing minimaleffort of the customer.Independently analyzes concerns from customers andprovides adequate and timely solutions.Troubleshoots and utilizes selfhelp tools to assist withtechnical issues.Strong knowledge of Milwaukee products and services.Exhibits agility by working crossfunctionally with keysupport business units to resolve inquiries as a one callresolution.Required Experience/Skills:Empowered to produce excellence by consistently looking for ways to improve ones selfthrough growth and development opportunities.Leads with ownership and a desire to deliver solutions rather than placing blame.Acts with purpose and an innovative mindset to cultivate WOW experiences and creatememories.Operates in the highest standards to build and nurture customers health.Demonstrates strong empathy for customers and Passion for providing resolutionsDeep understanding and display of company values to WIN customer interactionsStrong analytical, interpersonal, organizational and time management skills.Demonstrates effective and active listening skills and patience.Demonstrates the ability to prioritize tasks and complete assigned tasks within the requiredtimelines.Possesses excellent written and verbal communication skills.Pays close attention to detailsDemonstrated ability to resolve customer complaints in a onecall resolution.Demonstrates strong knowledge of Milwaukee Products and ServicesAdvanced knowledge of AX, Microsoft Word, Excel, PowerPoint (Microsoft Office ProductsRequires education equivalent to four years of high school. College experience preferred.About Us Milwaukee Tool, founded in 1924, is a global leader in delivering innovative solutions to the professional construction trades that increase productivity and safety. Milwaukee is known for their world-leading M12, M18, and MX FUEL cordless systems, the ground-breaking performance of their cordless innovations, safety solutions, battery-powered outdoor power equipment, jobsite lighting and clean-up, time-saving accessories, and innovative hand tool and PACKOUT Modular Storage Products. The company is dedicated to delivering a steady stream of advanced, trade-specific solutions.Milwaukee Tool is a Brookfield, Wisconsin-based subsidiary of Techtronic Industries Co. Ltd. (TTI) (HKEx stock code: 669, ADR symbol: TTNDY). For more information on the full line of Milwaukee products, please call 1-800-SAWDUST or visit Milwaukee Tool .#J-18808-Ljbffr

by Jobble