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Looking to bring on a Sales Support Specialist to join a growing team!
Job Description
Sales Support Specialist is expected to assist customers through each step of the order to cash process leading to a positive buying experience and continued business growth.
Primary Duties & Responsibilities :
Promptly administer customer sales, return, and / or repair orders in SAP using information from a range of data sources, including our customer service portal, purchase orders received via EDI, ESKER and / or manual correspondence.
Coordinate revision requests with partners and end customer as needed to ensure each booked order has a corresponding and accurate purchase order.
Employ strict attention to detail when updating orders with quote and opportunity information provided by the sales team.
Close quotes in CRM as appropriate.
Monitor sales and / or service backlog and inventory reports; request release of orders that have been placed on credit hold when material becomes available to ship.
Create and send proforma invoices to customers as needed.
Ensure the timely provision of accurate order confirmations to customers once an order has been booked all pricing must be accurate, and all dates must be firm.
Review and coordinate the removal of GTS order blocks as needed
Annotate all risk codes along with detailed notes on each order to include date and initials, prior to release.
Ensure all supporting documentation is attached to each sales order in SAP prior to release
When appropriate, work with management to obtain release of orders over 100k, and ASC606 review of orders over 250k.
Draft and submit PID requests in OCR Ease to obtain US import / export classification for all unclassified material as needed.
Obtain and attach supporting documentation to aid in classification.
Ensure that any rush orders are noted as such, and work with service and / or logistics to ensure same day shipment for in stock items and completed repairs.
Issue and maintain end-user licensing through OCR Ease and file AES for exports as needed
Ensure strict adherence to all Global Trade Compliance, Legal, Financial and Sales Operations policies.
Provide pre-and post-sales support to external and internal customers to include pricing, availability, and general information.
Coordinate material returns, credits and debits as needed.
Issue Purchase Orders to vendors and receive goods into inventory as needed.
Prepare daily / weekly reports for internal departments and vendors.
Participate in meetings and projects as needed.
Escalate issues to management as needed
Perform other duties, projects and tasks as assigned by management
Job Qualifications :
Bachelor’s Degree preferred or comparable work experience in a high-volume customer service role.
2 years’ experience in SAP or similar ERP system
Proficiency in Microsoft Office applications (Outlook, Excel, Word, Teams, PowerPoint), Oracle case management tool, PowerBI or other reporting tools, and Zoom.
Knowledge of software licensing issuance and maintenance.
Knowledge of Microsoft Dynamics is a plus.
Excellent written and verbal communication skills are a must. All internal and external communication is expected to be courteous and professional.
This is an in-office position at our Hudson, NH facility.
Must be able to take direction and work as a member of a team in a dynamic and fast-paced environment.
The successful candidate will be self-motivated and one who employs strict attention to detail in the performance of all work assignments.
Looking to pay up to $62,000K DOE
Please send your resume to
Full Time
$68k-86k (estimate)
05/02/2024
07/01/2024
relgan.com
Phoenix, AZ
<25
The job skills required for Sales Support Specialist include Sales Support, Customer Service, Microsoft Office, Attention to Detail, Pricing, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Sales Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Sales Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Sales Support Specialist positions, which can be used as a reference in future career path planning. As a Sales Support Specialist, it can be promoted into senior positions as a Sales Support Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Sales Support Specialist. You can explore the career advancement for a Sales Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Sales Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Sales Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Sales Support Specialist job description and responsibilities
Assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently.
02/08/2022: Long Beach, CA
Performs administrative tasks to support the sales team and help them to gain and keep customers.
12/26/2021: Wichita, KS
Must arrange strategic schedules, provide necessary support materials to each member and devise plans that would help the team gain more sales.
12/27/2021: Rochester, MN
May arrange meetings and appointments with clients, develop sales strategies for profit growth and process orders while ensuring customer satisfaction.
12/27/2021: Salem, OR
Performing data entry for metrics such as sales and returns.
01/18/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Sales Support Specialist jobs
Most sales support specialists do not need an advanced degree, an associate’s or bachelor’s degree.
02/14/2022: Minneapolis, MN
All sales support specialist jobs require at least a high school diploma.
02/26/2022: Norwich, CT
Sales support specialists who must travel to provide support or products to clients will also need to have a valid driver’s license.
02/19/2022: Sarasota, FL
3+ years sales/sales support, lead management or telemarketing experience and customer service experience considered.
03/05/2022: Brownsville, TX
1 year of experience as a Sales Support Specialist or similar role.
02/18/2022: San Francisco, CA
Step 3: View the best colleges and universities for Sales Support Specialist.