SUMMARY:

Assigns Hotel Inspectors Boards and housekeepers to vacated rooms, inspects their work and checks room for needed maintenance, Public areas and performs the work of room attendant during emergencies. Hours must be flexible to include weekends and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure all operational and safety procedures are properly followed
• Establishes schedule and plans the day to day work assignments (LMS)
• Manage Guest opportunities, Investigates guest complaints and solve guest issues
• Inspects and approve staff work performance base on evaluations
• Ensures cleaning is done to contract specifications / standards
• Manage ordering and inventory of the linen / amenities / supplies (Oracle)
• Provides training / Coaching / Discipline to both current and new employees
• Manage time keeping / Schedules/ Vacations / Production based on business levels (kronos)
• Arrange and coordinates projects / cleanliness and repairs with other departments
• Undertakes necessary adminisitration and paper work / Day to Day documents from GRA’s, Housemen and Hotel Inspectors assignments, track attendance and performance evaluations from all Department TMs / TM Files (FileNet)
• Administer disciplines (Write ups / Suspensions / Terminations / Etc.) 
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• LMS
• Microsoft – Outlook / Excel / Word / Point
• Multi phone lines
• Radio (walk and Talk)
• Printer / Fax
• Cell phone
• Kronos / Time Keeper

QUALIFICATIONS:

• Must have strong written and verbal skills
• One year or more of experience in housekeeping (Hotel or similar resort setting)
• Positive communication (oral and written)
• Positive attitude / Professional manners and appearance at all times

What we offer you: 

• Multiple benefit plans to suit your needs 

• Paid Time Off 

• 401K 

• Opportunities for advancement 

• Positive and respectful work environment where diversity is valued 

• Generous employee discounts on dining, retail, amusements, and hotels 

• Community volunteer opportunities 

Disclaimer:  The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.