Account Manager

Why We Work at Dun & Bradstreet

Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000 people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.

About the role:

As an Account Manager (m/f/d) you are part of the German sales team based in Frankfurt am Main (www.one-frankfurt.de)!

We are looking for a new team member (m/f/d) who has high service standards, enjoys being in contact with customers and works closely with other areas of the company.

This position offers a hybrid work model, allowing for both remote and in-office work in a state-of-the-art office in the metropolis of Frankfurt.

Your Key Responsibilities:

• Sales and direct customer responsibility for an individual portfolio
• Responsibility for contract renewal, expansion of the business relationship (upsell), active customer loyalty as well as the support of new customers
• Creation of account plans for top customers in the personal portfolio
• Coordination of deal teams for target customers with the various specialist departments
• High focus on qualified customer loyalty activities (including “winback”) and sales of products such as D&B Hoovers, D&B Finance Analytics, D&B Risk Analytics and D&B Data Blocks
• Identification of new customer contacts within our existing customer base (finance, purchasing, compliance, sales and marketing)
• Identify up- and cross-sell opportunities and increase of core sales
• Responsibility for contract management
• Drive sales-related activities (e.g., service-oriented calls, conversations to stimulate product usage and new business acquisition,) to improve customer loyalty and prevent customer turnover
• Manage and communicate progress against goals through accurate and timely pipeline management, reporting and forecasting via our CRM system
• Migration of old products into the new D&B portfolio

Your Experience:

• Position-relevant sales experience in managing customer portfolios with medium-sized companies
• Ideally B2B experience in the data, technology or financial services industry as well as experience with modern sales methodologies
• Proven competence in sales negotiations, high motivation and a confidence with strong contact and communication skills
• Working in a team-oriented environment and supporting the internal collaboration culture
• In-depth understanding of client processes (Sales & Marketing / Finance & Risk Solutions / Compliance) and the relevant client offering within the respective area of expertise
• Ideally experience in the creation of account plans
• Ideally experience in coordinating deal teams for target clients
• Experience and know-how in win-back activities
• Ability to effectively manage multiple priorities and projects in a results-oriented culture
• Experience in presenting live demos and product trainings (web-based)
• Sound user-related IT knowledge (MS Office, e.g. Salesforce, etc.)
• Business fluent in written and spoken English

Your Team and Workplace:

• A team at eye level that is success-oriented, helpful and eager to learn
• Professional and interdisciplinary development opportunities: Access to (international) training and further education programs
• Internal promotion opportunities and the chance to move to other areas of the company and learn new skills
• A structured, practiced and appreciative feedback culture
• Flexible working hours and the option of mobile working
• An innovative office space in the One-Tower Frankfurt from 2024 for progressive collaboration (www.one-frankfurt.de)
• 30 days' vacation plus various special leave options and anniversary bonuses
• "Do Good" donation program to make donations to specific institutions with the support of D&B
• Refer a friend program
• Company pension scheme with our partner "Gothaer"
• Subsidized job ticket
• Subsidized workplace safety glasses
• And, of course, an individual onboarding