Application Production Support M/F

The candidate will provide application support within the Banking and Financing Services area.

Will be dedicated mainly to monitoring via Dynatrace, creation and enhancement for dashboards, on both infrastructure and application levels to ensure optimal accuracy on alarmistic and monitoring of the domain.

Main Tasks:

• Support the business in their IT needs and understand the business workflows and scenarios.
• Provide business, team members, and other project/task partnering teams updates on the issue/task/project.
• Understand the underlying issue and the associated patch fix/release and identify systemic issues. Contribute towards better post-release checkouts.
• Improve day-to-day tasks by writing scripts and automating procedure-oriented tasks.
• Availability to work during Holidays/Weekends as per pre-defined needs and on a rotational basis with the rest of the team.

Technical Skills:

• Application Performance Monitor (Specifically Dynatrace).
• General IT infrastructure knowledge.
• Particular knowledge and experience with RedHat Linux.
• Shell scripting.

Profile

Soft Skills:

• Autonomous and proactive person.
• Team player.
• Think outside the box and come up with new ideas/improvements for the processes.
• Organizational skills.

Presentation of the Group:

Consort Portugal, set up in 2021 to meet the challenges of offshoring, is now focusing on digital services for local companies:

• Support the offshoring strategies of the Group’s customers, particularly in Europe.
• Offer Portuguese economic players the expertise of its two communities: Consortis, leader in managed infrastructure services, and Consortia, expert in Data, Digital Development, and Media Engineering.

Consort Portugal’s culture encourages autonomy and individual responsibility. In-house training and support from the management team, and the commitment of each individual, contribute to a high level of technical skills and quality services.

Consort Portugal implements the Group’s HR policies, mobilizing its energies to promote individual well-being and inclusion.