Phishing Analyst

Randstad Digital is at the forefront of transforming the digital landscape. We are committed to delivering exceptional outcomes for our clients' businesses and their customers. With over 25,000 engineers and digital experts worldwide, we specialize in accelerating digital enablement across various industries. Join us and be part of a talent-first organization that thrives on innovation and excellence. Join our Security Operations Center (SOC) where you will play a key role in analyzing phishing threats and helping protect European customers from cyber attacks, with a strong passion for cybersecurity, digital forensics, and continuous improvement. Main Responsibilities: Perform in-depth analysis of potential phishing emails from both internal and external customers Document all incidents in ServiceNow and ensure timely and accurate follow-up Utilize tools such as Splunk, sandboxes, and internal knowledge bases to conduct investigations Propose and implement mitigation actions in response to phishing threats Coordinate resolution processes for security incidents and communicate with customer security teams Collaborate closely with the internal CSIRT and share insights about new threats and vulnerabilities Apply a structured, methodical approach in line with best practices and continuous improvement (Plan-Do-Check-Act) Execute standard changes on security devices for our customers Must-Have Requirements: Bachelor’s degree or equivalent experience in a technical field Strong understanding of internet technologies and networking protocols Solid analytical skills and attention to detail Demonstrated knowledge of phishing, vulnerabilities, and attack vectors Experience documenting and managing incidents using tools like ServiceNow Passion for cybersecurity and eagerness to stay up to date on emerging threats Strong verbal and written communication skills Ability to work in a structured and process-oriented environment Nice-to-Have Requirements: Previous experience in a Security Operations Center (SOC) Hands-on experience with tools and technologies such as: Checkpoint, Palo Alto, Fortinet, F5 BigIP VPN gateways (e.g., Netscreen) Microsoft Defender, Trend Micro, Vision One, Darktrace SIEM platforms such as Splunk or MS Sentinel Relevant security certifications (e.g., CompTIA Security , CISSP, GIAC, etc.) Experience in customer support or technical helpdesk environments Familiarity with digital forensics processes and reporting