Delivery Lead

We are seeking a Delivery Lead to oversee our service delivery for a project with our esteemed client.

Job Responsibilities:

• Manage day-to-day operations, ensuring performance aligns with operational KPIs, including cost efficiency and customer satisfaction.
• Interact with the client to gather their staffing needs, job specifications, including technical skills, experience, and project the human resource needs to hiring team.
• Collaborate with hiring team and ensure positions are fulfilled to ensure customer delight
• Serve as the primary point of contact for operational matters, collaborating with team leads and customer operations heads.
• Drive end-to-end planning and reporting for remote service delivery, ensuring effective resource management and development.
• Evaluate operational performance and govern service delivery in conjunction with internal teams.
• Foster relationships with stakeholders to support solution development and identify new business opportunities.
• Lead initiatives for process improvement, and operational excellence.

Required Skills:

• Proven experience in a services delivery role along with large team and key account management.
• Routine interface with internal stakeholders and senior management
• Strong understanding of KPI and SLA management in IT domain.
• Excellent communication and relationship management skills.
• Ability to drive transformation and innovation within a remote delivery environment.
• You must be flexible to work across in different time zones to ensure alignment with leadership