Senior Customer Service Executive

Job Description:

• Responding promptly to customer inquiries for assigned customers
• Processing and coordinating customers’ orders, forms, applications, and requests
• Work on centralizing Customer Service enquiries to modernize department via digitalization or technology use.
• Ensure customer satisfaction and provide professional customer support through various communication channels
• Coordinating with various internal staff and stakeholders as necessary pertaining to customers’ orders, enquiries etc
• Good understanding and knowledge of company’s products
• Generates and processes possible sales leads, including analyzing buying data to increase slow-moving basket items as necessary
• Update of product item code in the company’s system and expiry date management of products
• Compile and generate various monthly reports where required

Job Requirements:

• Minimum 2 years of related experience preferably with food & beverage exposure
• Proficient in Microsoft Office applications.
• Good communication and negotiation skills
• Proactive in solving problems
• Passionate, highly driven, independent, able to work under pressure and as well as multi-tasking
• Strong attention to details and accuracy
• Positive team player with energetic attitude