Customer Service Agent

KEY RESPONSIBILITIES

• Pre-Arrival/Departure/Transit:
  Review passenger manifests and flight information
  Prepare necessary documents and materials
  

• Meet & Greet Service:
  Greet passengers at designated meeting points (arrival/departure gates)
  Identify and verify passenger identities
  Escort passengers through airport procedures (immigration, customs, baggage claim)
  Assist with luggage handling and transportation
  

• Passenger Support:
  Offer assistance with mobility aids (wheelchairs, buggies)
  Help with completing airport forms and documentation
  Resolve passenger queries and concerns
  

• Communication:
  Laise with airline staff and airport authorities
  Communicate flight updates, delays, or cancellations to Shift Controller
  

• Safety and Security:
  Ensure passenger safety and well-being at all times
  Adhere to airport security protocols and procedures
  

• Other Responsibilities:
  Maintain accurate records and reports
  Participate in training and development programs
  Uphold company standards and values

MINIMUM JOB REQUIREMENTS

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and adaptability skills
• Familiarity with airport procedures and layout
• Physical ability to stand, walk, and lift (if required)