IT Applications Analyst

Job Overview:

We are looking for a detail-oriented and proactive IT Applications Analyst to join our IT team and manage enterprise applications critical to business operations. The role involves supporting, maintaining, and enhancing enterprise applications such as PLM, CRM, OMS, CDP, and other business systems. The IT Applications Analyst will collaborate with stakeholders to analyze business requirements, provide technical expertise, and ensure that applications are optimized to meet organizational goals.

Job Responsibilities:

1. Application Support and Maintenance

• Provide day-to-day operational support for enterprise applications, ensuring system availability and performance
• Troubleshoot and resolve application-related issues reported by end-user
• Work with vendors and third-party providers for advanced support and issue resolution

2. Business Requirement Analysis

• Collaborate with business users to gather and document requirements for system enhancements or new functionalities
• Translate business requirements into technical specifications for development teams or vendors

3. System Implementation and Configuration.

• Support the deployment of new applications or upgrades to existing system
• Configure enterprise applications to align with business processes and requirements
• Participate in system testing, including creating test cases and performing User Acceptance Testing (UAT)

4. Project Collaboration

• Work on IT projects involving enterprise applications, ensuring tasks are completed on time and within scope

5. User Training and Documentation.

• Develop training materials and provide support to end-users for application usage
• Document system processes, configurations, and workflows for future reference

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field
• 2–4 years of experience in IT application support, business analysis, or a similar role
• Hands-on experience with enterprise applications such as PLM (e.g. Centric PLM), CRM, OMS, CDP or other business systems is preferred
• Proficiency in troubleshooting application and system issues
• Strong analytical and problem-solving abilities
• Excellent communication skills to interact with technical teams and non-technical stakeholders
• Ability to manage multiple priorities and work independently or as part of a team