CUSTOMER SERVICE MANAGER

-Reporting to the Upper Level and Category Managers, you are responsible to provide analytical support to the teamand reporting on department performance.

-Managing a team of agents and consistently delivering excellent customer experience.

-To deliver top-notch customer support and possess the communication and leadership skills to supervise a team.

-In the course of your work, some times you will need to liaise with customers also, to ensure smooth execution of product listing and promotion; for claims/promotion/new product listings, & etc

-In addition, you will provide timely and accurate reports and analysis to the management.

-Any other ad-hoc tasks

-Co-ordinate and assist in the stock rotation in the warehouse to ensure stocks are regularly sent out to the stores.

-Follow up with suppliers to ensure ordering cycle is smooth and complete.

-Ensure timely and accurate submission of documents for System maintenance.

-Conducting market research to stay up to date on trends.

-Establishing department standards and procedures.

-Hiring and training ner personnel.

-Able to work on weekend

-Able to work over time