Airfreight Customer Service Manager - WC2

• Assist customers with daily cargo booking across various airline products.
• Reserve and confirm cargo capacity with airlines while coordinating with customers.
• Understand the requirements of different airline products and provide appropriate guidance to customers.
• Manage cargo booking administration, including entering flight reservations into systems/templates and ensuring data accuracy.
• Coordinate with multiple stakeholders, including customers, warehouses, carriers, and customs, to meet shipment requirements.
• Track and monitor shipment status, keeping customers informed of updates.
• Maintain strong customer relationships and respond promptly to inquiries.
• Collaborate with the Billing Team to ensure accurate invoicing data.
• Perform other assigned duties as needed.

Will be leading 4 to 5 air freight customer service executives.

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