CUSTOMER SERVICE MANAGER

Duties & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
4. Maintains a positive, empathetic, and professional attitude toward customers at all times
5. Attends to and communicates promptly to address customers' queries at the most excellent approach
6. Acknowledges and resolves customer feedback and concerns
7. Communicates and coordinates with team and management
8. Ensures customer satisfaction and increases customer retention
9. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
10. Provides feedback on the efficiency of the operations and customer service process