Airfreight Customer Service Manager

• Assist customers with daily cargo booking across various airline products.
• Reserve and confirm cargo capacity with airlines while coordinating with customers.
• Understand the requirements of different airline products and provide appropriate guidance to customers.
• Manage cargo booking administration, including entering flight reservations into systems/templates and ensuring data accuracy.
• Coordinate with multiple stakeholders, including customers, warehouses, carriers, and customs, to meet shipment requirements.
• Track and monitor shipment status, keeping customers informed of updates.
• Maintain strong customer relationships and respond promptly to inquiries.
• Collaborate with the Billing Team to ensure accurate invoicing data.
• Perform other assigned duties as needed.

Will be leading 4 to 5 air freight customer service executives.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

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