Maintenance Support Service Delivery Manager (Japanese Speaking)

[Job ID: 949612]
Responsibilities:

• Manage business operation automation and maintenance tasks for EUCs, primarily developed using Microsoft Access, including forms, queries, modules, tables, reports, and macros
• Oversee the entire SDLC, from requirement definition to go-live, for EUC maintenance and related projects
• Manage tasks related to SSIS, stored procedures, PowerShell scripts, SQL Server, and general database technologies on Windows Server
• Build and maintain positive relationships with clients, stakeholders, and project partners. Ensure clear and effective communication
• Coordinate and collaborate with internal and external teams to ensure smooth project delivery
• Communicate proactively with stakeholders to simplify complex technical situations for non-IT end users
• Any other ad hoc duties assigned

Requirements:

• Min 8 years of experience in similar Service Delivery Manager positions
• Working experience in a banking IT unit and hands-on experience with programming (preferably Microsoft Access VBA—forms, queries, modules, tables, reports, macros)
• Experience in the entire Systems Development Life Cycle (SDLC), from requirement definition to go-live, using any programming language
• Experience with SQL Server, SSIS, stored procedures, PowerShell scripts, and general database technology on Windows Server
• Good communication skills (spoken & written) in Japanese in order to liaise with Japanese speaking clients
• Ability to communicate complex technical information in a simple, user-friendly manner for non-IT stakeholders
• Ability to work independently and take initiative in proposing and implementing continuous improvements for maintenance services

If you are interested in the role, please feel free to contact me at
cv_madoka@goodjobcreations.com.sg

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EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771