Senior Freight Associate

Import & Export Operations:

• Coordinate and manage the end-to-end process for import and export shipments, including trucking, customs clearance, and billing.
• Liaise with trucking companies to arrange timely transportation of goods in compliance with scheduled timelines.
• Monitor cargo movement and status to ensure on-time delivery and resolve any issues that may arise during transit.
• Handling freight booking and operation
• Coordinate the cross border trucking operations
• Permit & Regulatory Compliance:
• Ensure all necessary permits, licenses, and regulatory documents are obtained for the import and export of goods by Singaporean laws.
• Prepare and submit import/export documentation to Singapore Customs for clearance.
• Stay updated on changes in local and international trade regulations, ensuring full compliance with import/export rules and guidelines.

Documentation and Record-Keeping:

• Maintain all shipping-related documentation such as bills of lading, invoices, packing lists, and customs declarations.
• Ensure the accurate tracking of all shipments and permits, keeping records updated and easily accessible for audits and reporting purposes.
• Communication and Coordination:
• Serve as the primary point of contact between internal teams, trucking companies, customers, and other third-party service providers.

Problem Solving & Issue Resolution:

• Troubleshoot and resolve issues related to delayed shipments, customs clearance delays, or any transportation-related concerns.
• Provide solutions for any discrepancies in documentation or permits.

Customer Service:

• Provide timely updates to customers and internal stakeholders regarding shipment status, clearance, and delivery schedules.
• Respond to inquiries from clients and internal teams promptly, ensuring high levels of service and satisfaction.
• Handling customer or operation-related issue escalation

Billing:

• Checking of billing invoice from service provider
• Responsible for the billing of service provided to customer

Requirements

• Diploma or degree in Logistics, Supply Chain Management, Business, or a related field.
• Passed Singapore Customs competency test for declarants
• At least 4-5 years of experience in freight operation, import/export, or logistics coordination, preferably in the FMCG industry
• Knowledge of Singapore’s customs regulations and permit requirements for importing/exporting goods.
• Familiarity with the processes for trucking, freight forwarding, and supply chain management.
• Proficient in using Singapore Customs electronic clearance systems, e.g, TradeWeb and Microsoft Office Suite (Excel, Word, etc.).
• Strong organizational skills, attention to detail, and ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and in a fast-paced environment.

Others

• Work location: 37 Joo Koon Circle