Customer Relations Officer

Roles & Responsibilities

• Involve in Housing & Development Board (HDB) upgrading projects or any other assigned construction projects.
• Plan and launch public relation programs such as preparing circulars, letters and notices.
• Conduct survey on condition of flats
• Plan and coordinate works to be carried out within the flats timely
• Handle queries and feedback pertaining to the projects as well as follow-up on actions to resolve it.
• Work closely and ensure smooth operation procedure during upgrading work between relevant parties such as residents, contractors, consultants and authorities.
• Attend and provide administrative assistance and logistic support in Construction Working Committee meeting.
• Maintain good rapport and positive relation with the residents.
• Work together with the team to complete assigned tasks
• On-the-job training will be provided

Requirements:

• Customer service orientated, possesses the skill, knowledge and ability to manage issues and general project queries with the residents effectively.
• Team player, diligent and willing to work extra hours when needed.
• Minimum qualification of GCE "O" Level Certificate, with customer service experience preferred.
• Capable of communicating effectively in English and one other official language preferably.
• Able to work full shift on Saturdays
• 6 months contract job
• Location is in the west

Job Type: Full-time, Contract