Branch Assistant Manager

Job Summary:

The F&B Branch Manager is responsible for overseeing the day-to-day operations of the food and beverage outlet, ensuring high standards of customer service, staff performance, product quality, and overall profitability. This role requires strong leadership, operational expertise, and a passion for hospitality.

Key Responsibilities:

• Oversee all operations of the F&B branch, ensuring smooth daily functioning.
• Lead, train, and manage front- and back-of-house staff.
• Maintain high standards of food quality, hygiene, and customer service.
• Monitor inventory levels, order supplies, and manage vendor relationships.
• Create staff schedules, manage labor costs, and ensure adequate coverage.
• Analyze financial reports, monitor KPIs, and drive strategies to meet sales targets.
• Handle customer feedback and resolve complaints professionally and efficiently.
• Ensure compliance with health, safety, and hygiene regulations.
• Coordinate with marketing teams to implement promotions and campaigns.
• Maintain the cleanliness, presentation, and ambiance of the branch.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
• 3 years of proven experience in F&B management or hospitality leadership.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Financial acumen and experience with budgeting, forecasting, and P&L analysis.
• Ability to thrive in a fast-paced, customer-focused environment.
• Familiarity with POS systems, inventory software, and restaurant management tools.