Project Logistics Customer Excellence Specialist

Join Us as a Project Logistics Customer Excellence Specialist! Coordinate complex shipments, ensure data accuracy, produce documentation, manage local services, handle administration, resolve complaints, and report incidents. Be part of a dynamic team that values excellence and innovation. Apply now and elevate your career!

Your Role

As a Project Logistics Customer Excellence Specialist, you will coordinate shipments, including heavy lift and oversized cargo, via various modes of transport. You will ensure data accuracy, produce timely documentation, prepare quotations, and support commercial activities. Your role includes managing local services like trucking and warehousing, handling administrative tasks, and resolving customer complaints. You will also report incidents and hazards, ensuring compliance with working instructions. Join our dynamic team and contribute to maintaining high standards of customer service and operational excellence.

Your Responsibilities

• To make all suitable relevant arrangements for shipment handling independently (not limited to heavy lift oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
• To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
• To ensure accurate timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations).
• To prepare spot quotations, data for tender documents actively participate in commercial support.
• To complete all tasks administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable.
• To complete all required file administration including documentation, billing, vendor invoices/ebills acknowledgement weekly forwarding sub-ledger (FSL).
• To take appropriate corrective action /or notify relevant person office to prevent a re-occurrence of customer complaints.
• To report incidents hazards as per the relevant working instructions.
  
  

Your Skills And Experiences

• Candidate must have at least 3 years of overall experience in freight forwarding industry.
• Have deep knowledge and experience in handling flat rack, open container, break bulk shipment, RORO (Roll-On/Roll-Off), and out-of-gauge cargo.
• A strong desire to learn and adapt to new challenges and processes.
• Experience with O&G (Oil & Gas) container base is preferable.
• Ability to manage various types of shipments efficiently.