Job Posting for Operational Key Account Manager at Kuehne+Nagel
You will be part of our Air Logistics team, adding your expertise skills to the delivery of Business Growth.
Your Role
Your primary objective is expected to foster a close working relationship with the key accounts, maximize business opportunities and bring the customer experience to the next level.
Your Responsibilities
Drive operational excellence for assigned account(s) and continuously monitor and improve the quality and consistency of the service delivery and data quality.
Take a pro-active approach and drive the process forward toward improved customer loyalty through improved customer experience.
Control monthly performance, monitor volume, profitability, pipeline, overdue, and ensuring immediate actions in case of deviations (i.e. timeliness / accurate reporting)
Collaborate with Business Development to propose customer specific work instructions and implement continuous improvement measures that ensures the overall health of our relationship with the key account
Ensure true global customer representation, collaborate with Business Development and Operations and exchange best practices
Execute key account strategy and define strategic approach on value proposition and solution
Identify new opportunities and increase the footprint of business and solutions with the key account
Align on customer strategy and priorities; adjusting our value proposition; offering continuous improvement and innovation.
Maintain Standard Operating Procedures (SOP) and Customer Operating Procedures (COP) as required
Work strategically with the key customer and ensure expectations are aligned
Maintain open channels of communication between Sales, Operations and Quality Assurance
Manage and provide customer with timely operational assistance (i.e. routings, quality escalations, cost estimates & communication)
Liase with Quality Assurance and Operations on exception management and coordinate Incident Reports, timelines and Corrective Actions as requested
Provide recommendations to continually improve procedures, policies and internal/external communication.
Your Skills and Experiences
3 to 5 years industry related experience
High customer orientation and strongmulti-cultural communication skills for building collaborative and trusting relationships
Self-motivated, teamwork, fostering ambition and a good decision maker
Analytical mindset and capability of long-term strategic development as well as short-term immediate problem solving
Strong collaboration skills for discussions and negotiation with various hierarchical levels as well as internal and external interest groups across the globe, including escalation management;
Strategic mindset in proactively developing effective, long-term solutions for our customers, incorporating latest industry trends, and delivering continuous improvement
About Kuehne Nagel
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne Nagel and look forward to receiving your application.
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Singapore,
Full Time