Residence Manager

Job summary:

As Residence Manager, you will oversee the hotel operation, ensuring the guest are safe, comfortable and satisfied with their accommodations. The residence manager also provides effective leadership direction, maximising operation performance, ensure operation compliance and developing and sustaining unique guest experiences.

Job Description:

• Manage the hotel staff, including housekeeping, maintenance, and front office;
• Conduct regular briefings and meetings with hotel staff;
• Supervise all maintenance and repaid work, ensuring that work is completed on time and at a high standard;
• Ensure strict adherence to operating controls, SOPs, policies, procedures, and service standards;
• Ensure adherence to regulations concerning licenses and other compliance requirements;
• Managed complaints and service recovery procedures;
• Ensure hotel profitability by meeting and exceeding revenue and guest satisfaction targets, and make recommendations for revenue and cost savings;
• Control operational costs and implement environment sustainability efforts; and
• Any other duties as requiredby the Company or management.

Job Requirements:

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• 3 or more years of residential property management.
• Excellent communication skills, both written and verbal.
• Strong leadership and the ability to manage a diverse team of employees.
• Strong organisational skills and attention to detail.
• Able to work under pressure and extreme conditions and prioritise tasks effectively, able to work and deliver within tight timelines and able to handle last minute requests.
• Solid understanding of financial analysis.