Technical Support Manager

Job responsibilities:

• Deliver high level after sales technical support to all customers.
• Work closely with other internal departments to achieve customer satisfaction through projection execution.
• Provide strategic oversight to ensure effective technical troubleshooting and on-site support for customer installations
• Identify workflow improvement through team learning and industry best practices.
• Regularly update SOP and operational checklist.
• Manage contractors and other suppliers to ensure work is done according to contractual specification and quality level.
• Manage spare parts, equipment and tools are at optimal level and working condition.
• Ensure technical support team compliance with safety standards, procedures and other regulations.
• Perform investigation arising from customer complaint and ensure service requests are fulfilled.
• Liaise with other government agencies to ensure regulatory compliance

Job Requirements:

• 8 years of technical operations in customer support, field service support experience in gas & energy or utilities industry.
• Degree in Engineering or equivalent.
• Experience in strategy and policy development.
• Excellent in team and cross functional management.
• Good understanding of gas delivery systems, installation and technical support.
• Good communication and presentation skills.
• Extensive Knowledge in regulatory requirements and industry framework

Please send your resume to hr@mangotree.com.sg if you are keen to apply.

Company registration Number: 200406063Z

EA Licence No. 04C3285

Chua Soon Lye Registration No: R1102573

We regret that only shortlisted candidates will be notified.