Customer Service Coordinator (Export/ Order Management/ Pharmaceutical)

Customer Service Coordinator (Export/ Order Management/ Pharmaceutical)

12-Months Contract

Location: Central

Salary up to $5000 depending on experience

Industry : Pharmaceutical

Job Summary:

• Responsible to provide professional and quality back-office service to the assigned customers with the objective of meeting company goals and targets including on-time delivery to customers.
• To resolve problems, make informed decisions and manage the customer wisely to achieve maximum results independently.

Responsibilities

• Own the entire order fulfillment process from order entry, delivery to revenue recognition
• Support the order management process to ensure the right orders are processed accurately and on time
• Support the Pivot financial flows by ensuring that automated flows are completed smoothly; in case of issues due to blocked flows, to intervene and escalate to the right stakeholders
• Effectively engage with internal/external customers, distribution centres, logistics partners, global supply chain product planners and product leaders to ensure delivery and revenue commitments are met
• Respond to customer queries and manage customer claims or returns to ensure prompt and satisfactory resolution
• Ensure smooth monthly financial closing for physical and financial flows
• Analyze transportation options before proposing the cost effective solution to achieve KPIs linked to container/truck occupancy rates and overall transport costs
• Review processes and implement changes to establish effective and efficient workflows when necessary
• Adhoc participation in User Acceptance Tests (UAT) for project-based SAP back-office tool test scenarios
• Comply and adhere to regulatory, customer service and compliance policies and procedures

Requirements:

• Diploma or Degree in Logistics/Supply Chain
• 3-5 years of experience in end-to-end Sales Order Management
• Relevant regional experience covering APAC countries
• Experience in handling Letters of Credit (LC) and Certificates of Origin (COO) and knowledge of import/export control
• Possesses good understanding of key business processes and supply chain management practices
• Adept working knowledge of SAP R/3 Sales and Distribution (SD) and Material Management (MM) Modules
• Excellent Microsoft Office 360 skills

Lim Pey Chyi - Apple.lim@manpower.com.sg

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423