Customer Service Agent (Digital Communications) @ Eunos - 12 Months Contract | Up to 3.8K

Work Location: Eunos

Working Hours: 5-days work week schedule (Mon to Fri, 9am to 6pm)

Salary Range: $3000 - $3800 (depending on experiences)

Job Purpose

To facilitate policyholders’, distribution representatives’ and business partners’ email queries on our product and services which will contribute to the overall positive customer experience with the company.

Job Duties

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
• Provide excellent customer service experience; and
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements

‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);

3 years’ experience in customer servicing role (Life Insurance) - Preferred & not a MUST have.

Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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