Guest Service Executive ($2600 to $3300) #NJN

Location: Havelock

Working pattern will be 7days shift roster (5 working days), - will have to work weekend and overnight shift

07:00 - 16:30

11:00 - 20:30

13:00 - 22:30

22:00 - 07:30

Responsibilities:

• Welcoming and checking in guests (which includes issuance of room keys, providing information on hotel services).

• Working hand in hand with the Operations Manager to resolve issues, requests and/or complaints in an appropriate manner to ensure total guest satisfaction.

• Process transactions in accordance with the standard operating procedures (which includes but not limited to posting charges, completing transaction reports, preparing deposit and/or securing assigned bank.)

• Issuance and release guest safe-deposit boxes.

• Up-sell rooms where possible to maximize Service Apartment’s revenue.

• Routine check and updating on guest reservations information for individuals and/or groups.

• Provide service in a warm and friendly manner in accordance with the lounge service standards in order to ensure guest satisfaction.

• Prepare and serve food and beverages as per lounge menu and standards.

• Prepare and set-up all equipment for the day’s operations as specified by the shift and for in-house activities upon residents’ request

• Check, order and replenish food and beverages stock as per requirements.

• Ensure high level of cleanliness of lounge at all times.

• Perform other duties as assigned which includes but not limiting to guest room tours, concierge services etc

• Perform related ad-hoc duties as assigned.

Job Requirements:

• Proficiency in Inforbrand HMS - Hotel Management System will be an added advantage.
• Candidate with WSQ food hygiene certificate is preferred.
• Ability to work on rotating shift hours including weekends & Public Holidays.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.