Job Posting for Assistant Station Manager, TEL at SMRT Corporation Ltd
Assistant Station Manager, TEL
Job Purpose
The Assistant Station Manager supports the day-to-day operations of the train station, which includes preparing the station for rail service, conducting security patrols at station premises and on train platforms, providing customer service, and performing duties in the Passenger Service Centre. He/She monitors commuter flow and manages crowds during peak hours and/or during service degradation. He/She carries out first-line recovery of station equipment and systems, performs the duty of an emergency train operator when required, and supports the implementation of procedures for rail incidents and/or emergencies. He/She also performs person-in-charge duties, manages access to the station, and assists in track access and procession by maintenance teams and/or service providers.
Responsibilities
Customer Service
Monitors and performs first level of maintenance for AFC equipment such as fare gates and ticketing machines
Assists passengers with fare-related and directional enquiries, attends to unwell passengers and render first aid when necessary
Monitors CCTV and makes necessary Public Announcements
Acknowledge and responds to alarm status e.g. MFT, ISCS, fire alarm, PEC, ESP activation, etc.
Platform and Train Operations Duties
Ensures passenger safety when commuters travel on escalators and boarding/alighting from train
Attends to incidents and alarms at the platforms and trains, and to carry out hand signalman duties when required
Assists in detrainment of passengers when required
Provides travel directions for passengers travelling within the train system
Operates or manned the train so as to provide quick response towards train faults and alarms, while ensuring that any delays are kept to the minimal
Concourse Duties
Carries out checks on illegally parked or abandoned bicycles or belongings
Conducts inspection and takes appropriate actions on passengers who use concession tickets illegally, travel without valid tickets, and those who flouts regulations, e.g. drinking, eating, and smoking in station premise
Administrative Duties
To liaise with cleaning personnel for station/toilet cleaning
Reports any equipment fault to the Station Manager and files the fault reporting through the Maintenance Management System (MMS)
Opening and Closing of Station
Opens and closes the station according to the timetable. Switches the station equipment on / off before / after traffic hours
Checks the station area for any passengers before closing of station
Facilitate track access during non-revenue hours, and checks for oil spills on the station platform tracks after the last Engineering Train had passed the station
Handles all train/station incidents and emergencies
Manages and reports all incidents and emergency situations relating to:
Staff and passenger (e.g. accident, assault, molest, etc.)
Trains (e.g. alarms, faults and manning of trains)
Passenger Service Centre (take local control of MFT functions due to failure of signalling equipment, responding to alarms/defects)
Checks and ensures that appropriate signs are put up during any rail incidents or delays to keep passengers updated of progress
Assist in service recovery during train service disruption
Qualifications & Work Experience
NITEC/Higher NITEC in Engineering discipline.
Able to perform 3 rotating shift work based on a duty roster.
Skills
Enjoys communicating with people and is service oriented.
Able to work in a fast-paced and customer-facing environment.
Possesses a service-oriented mindset and pleasant disposition.
Able to multi-task effectively when responding to station operation requirements
SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.
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Singapore,
Full Time