Lead, Coaching & Analytics

Job Summary

• We are seeking a driven and results-oriented individual to lead the Bank's overall coaching and leadership data analysis, transforming data into actionable insights and recommendations that drive coaching and leadership effectiveness across the organisation
• The successful candidate will work closely with various stakeholders to shape and drive coaching and leadership initiatives aligned with the Bank's strategic goals and organisational culture
• The ideal candidate is highly analytical, resilience and capable of working independently under pressure to deliver results. While experiences in coaching and programme management are preferred, strong data analytical skills to analyse data, identify trends and make strategic recommendations are essential for success in this role

Strategy

Coaching Responsibilities:

• Own and lead the coaching agenda, overseeing the design delivery and continuous improvement of coaching offerings across the Bank, with a focus on high-impact areas aligned with strategic priorities
• Enhance the strategic value of coaching by embedding it into key moments of the employee lifecycle (e.g. new PL, promotion, etc) to maximise impact

Leadership Analytics Responsibilities

• Support the Head, Leadership Capability to identify high impact areas from data analysis to make strategic decisions in shaping and guiding leadership and coaching efforts across the organisation.

Business

Coaching Responsibilities:

• Collaborate with key stakeholders to align coaching initiatives with evolving organisational priorities and business needs
• Monitor industry trends and best practices in coaching to ensure our offerings maintain a competitive edge and relevance

Leadership Analytics Responsibilities

• Collect and analyse various data, translating findings into clear insights and actionable recommendations that drive leadership and coaching effectiveness aligned with business priorities
• Work with key stakeholders within and beyond HR to integrate and deliver leadership and coaching initiatives that address business needs and priorities - driven by data

Processes

Coaching Responsibilities:

• Track and measure the effectiveness of coaching offerings, ensuring they meet business objectives and deliver measurable outcomes. Continuously refine processes, tools and methodologies.

Leadership Analytics Responsibilities

• Build metrics to track and measure the effectiveness of leadership offerings
• Support the Head of Leadership Capability in enhancing the use of leadership data at key decision making moments

People and Talent

Coaching Responsibilities

• Enhance the strategic value of coaching by embedding it into key moments of the employee lifecycle (e.g. new PL, promotion, etc) to maximize impact
• Manage the communications and engagement with internal coaches and coaching clients, gathering feedback and ensuring quality and effectiveness

Leadership Analytics Responsibilities

• Collaborate with the People Capability team to define and revamp leadership learning programmes based on insights from programme effectiveness measurement
• Work closely with the Talent team to integrate leadership data and coaching offerings into talent identification and development

Risk Management

• Identify, assess and prioritise risks associated with the coaching and leadership offerings
• Monitor ongoing coaching and leadership activities to detect and address any emerging risks promptly
• Collaborate with HR, legal and compliance teams to manage and resolve any risk-related issues that arise

Governance

• Implement consistent procedures for documentation, reporting and auditing coaching activities to maintain transparency and accountability
• Manage relationships with preferred coaching suppliers, adhering to Group Standards and oversee budgets and financials for coaching offerings
• Ensure coaching programmes adhere to ethical guidelines , fostering a culture of integrity and professionalism across the organisation
• Lead the annual effectiveness review of the People Leaders Standards and ensure this remains relevant, updated and aligned with group governance standards

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across SCB. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders

• Organisation Development team including the People Capability Ops
• HRBPs (both global and market)
• HR Advisors
• HR COEs, including PRB, People Capability, Careers & Capabilities, PIA, Data Services
• Business & Function Leaders
• Internal coaches and external coaching vendors
• CABM and Finance

Our Ideal Candidate

• 7 years experience in a Banking setup
• Strong prior experience in data analytics and coaching
• Strong program management experience

Role Specific Technical Competencies

• Analytical Thinking
• Coaching
• Communication and Facilitation
• Stakeholder Management
• Business Acumen
• Problem Solving and resilience

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers