Network Operations Center Engineer

The Network Operations Center is a 24x7x365 follow-the-sun monitoring and response team that is responsible for the overall health and operational success of our cloud infrastructure. This function plays a key role in our commitment towards customer success.

As a NOC Engineer, you are expected to have networking and operational knowledge that will enable you to respond and remediate alerts from network equipment and related systems across our global datacenters. You will work daytime hours, including weekend and holiday shift rotations, in our Singapore office, responding in real-time to alerts and events, and taking active part in incident management. At times you will also participate in projects with direct impact on the reliability and performance of the Imperva network.

Responsibilities:

• Actively engage in incident response: triage and remediation
• Follow standard operating procedures, while recommending improvements as a result of experience and observations
• Point of escalation for critical customer issues
• Contribute to improving Imperva’s global network performance and stability
• Building and maintaining knowledge as you develop expertise
• Training and mentoring of new NOC engineers
• Assist on long term projects and operational issues as needed
• Analyze operational data to produce reports and insights on network performance
• Willingness to grow in knowledge and span of responsibility

Requirements:

• Networking certifications: such as CCNA, JNCIA, etc
• Network Engineer with a background in Linux scripting
• Working knowledge of Internetworking (BGP)
• Excellent knowledge of TCP/IP fundamentals, HTTP/S and DNS
• A strong team player who is accountable towards business urgency
• Ability to stay organized in a multi-tasking environment
• End-user experience with various monitoring tools/systems (Zabbix, Grafana, Pingdom etc.)

Other information:

• Working Location: Suntec City
• Working Days: 5 Days a week (Inclusive of weekends & PH)
• Working Hours: 6.30am – 3.30pm or 7.30am-4.30pm