Regional Business Development Manager (Freight Forwarding) - WC2

The position serves as the primary liaison between the company and its clients, fostering strong partnerships, enhancing customer retention, and driving business growth. This role requires a strategic approach to account management, business development, and customer relationship management across South-East Asia and Oceania.

Key Responsibilities

Business Development

• Build and maintain strong relationships with key customer contacts, including sourcing, operations/supply chain, and project stakeholders at the regional level.
• Analyze clients' supply chain requirements to identify potential opportunities for the company’s services (air, sea, third-party logistics, and others).
• Develop and execute strategies for business continuity and expansion in coordination with Regional/Country Sales & Marketing Heads and Executive Sponsors.

Account Management

• Engage with key decision-makers and influencers to strengthen regional partnerships.
• Manage multiple Global Key Accounts, ensuring alignment with business goals and objectives.
• Achieve and exceed budget targets, including net sales and volume growth.
• Lead in-country key account teams, enhancing collaboration and operational efficiency.
• Maintain accurate customer profiles, including trade lane air and sea target volumes.
• Ensure up-to-date CRM system records with key account activities and insights.
• Oversee and co-manage contracts, including Master Service Agreements (MSA), Statements of Work (SOW), and Non-Disclosure Agreements (NDA) with the Global Account Manager.
• Take ownership of key client engagements, including meetings, RFQs, business implementations, training sessions, and reporting.
• Collaborate with in-country Key Account Managers (KAMs) to develop tailored solutions that optimize cost, quality, and value-added services based on customer needs.
• Address major service issues, claims, KPI challenges, and accounts receivable (AR) concerns, working closely with in-country KAMs.
• Support profit and loss (P&L) improvements by providing relevant financial insights for account management teams.
• Drive innovative solutions through a consultative, partner-based approach with both internal teams and customers.

Qualifications & Experience

• Experience: 10 years in account management, with at least 5 years in a regional account management role.
• Industry Expertise: Must have experience in the logistics or supply chain industry.

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