Customer Service Ambassador @ Chinatown Heritage Centre

As a Customer Service Ambassador, you’ll be on the frontlines of visitor engagement, ensuring every guest has a smooth and memorable experience at the Chinatown Heritage Centre.

Key Responsibilities:

• Manage ticketing, bookings, tour scheduling, and merchandise sales.
• Deliver excellent customer service and assist with general enquiries.
• Support guided tours by coordinating with guides and preparing visitor groups.
• Maintain the cleanliness, condition, and security of exhibits and equipment.
• Respond to feedback and resolve visitor issues with professionalism.
• Submit daily activity and operations reports to the Centre Director and Manager.
• Participate in staff training, team briefings, and operational updates.
• Handle general admin and ad-hoc tasks as needed.

Shift Schedule: 9:30 AM – 7:30 PM (Full-Time)
Must be able to work on weekends and public holidays.
Renewable contract.

What We're Looking For

• Excellent communication and people skills.
• Friendly, confident, and attentive to visitor needs.
• Strong multitasking and organisational skills.
• Comfortable in a fast-paced, customer-facing environment.
• Fluent in both verbal and written in English and preferably with an additional language (Mandarin, Malay, Tamil).
• Familiar with MS Office and comfortable using digital tools for scheduling or reporting.

Preferred but Not Required

• Background in tourism, hospitality, customer service or cultural heritage.
• Passion for history, storytelling, and cultural experiences.
• Fresh graduates are welcome to apply!

Job Type: Contract
Contract length: 12 months

Pay: $2,200.00 - $3,500.00 per month

Work Location: In person

Application Deadline: 16/05/2025