Permanent Part-Time Customer Service Ambassador - Transit Tours @ Changi Airport

As a Customer Service Ambassador, you'll be the face of our transit tour experience at Changi Airport. Your key responsibilities include:

• Stationed at our customer service booths in the transit terminals.
• Assist with booking, registration, waitlisting, and general tour enquiries.
• Maintain booth cleanliness, organization, and equipment security.
• Escort passengers to the meeting point and coordinate with tour guides.
• Manage feedback and resolve customer issues with professionalism.
• Submit daily reports to the project manager and Supervisor.
• Attend trainings and stay updated on procedures.
• Support other ad-hoc duties to ensure smooth tour operations.

*Must be able to commit to at least 4 shifts per week, including weekends and public holidays.

*Contract is renewable.

What We're Looking For

• Strong communication and interpersonal skills.
• Friendly, confident, and service-minded attitude.
• Well-organized, able to multitask in a fast-paced setting.
• Eager to learn and grow in the tourism industry.
• Comfortable with basic MS Office tools and/or tour management software.
• Fluent in spoken and written English.

Preferred but Not Required

• Education in tourism, hospitality or related fields.
• Prior experience in customer service or tourism is a plus.
• Fresh graduates are welcome to apply!

Job Types: Full-time, Contract
Contract length: 12 months

Pay: $2,200.00 - $2,400.00 per month

Schedule:

• Day shift
• Early shift

Work Location: In person

Application Deadline: 15/05/2025
Expected Start Date: 15/05/2025