Customer Service Ambassadors - Transit Tours @ Changi Airport- Part-Time

As a Part-Time Customer Service Ambassador, you’ll represent our team at Changi Airport. Your key responsibilities include:

• Stationed at our customer service booths in the transit terminals.
• Assist with bookings, registration, waitlists, and general enquiries about tours.
• Maintain booth cleanliness, organization, and equipment security.
• Escort passengers to meeting points and liaise with tour guides.
• Provide professional handling of feedback and customer concerns.
• Submit simple daily reports to the project manager and supervisor.
• Attend trainings and stay updated on procedures.
• Support other ad-hoc duties to ensure smooth tour operations.

Shift Timings: 7:00 AM – 1:00 PM / 1:00 PM – 7:00 PM
Must be able to commit to at least 4 shifts per week, including weekends and public holidays.

What We're Looking For

• Friendly and confident communicator.
• Strong organization and multitasking skills.
• Enjoys fast-paced enviroments and hands-on learning.
• Basic proficiency in MS Office or similar tools.
• Fluent in spoken and written English.
• Team player with a positive, can-do attitude.

Preferred but Not Required

• Background in tourism, hospitality, or customer-facing roles
• Familiarity with travel operations or Changi Airport
• Fresh graduates and students are welcome to apply!

Job Type: Part-time

Pay: $400.00 - $1,000.00 per month

Expected hours: No less than 24 per week

Schedule:

• Day shift
• Early shift

Work Location: In person

Application Deadline: 15/05/2025
Expected Start Date: 15/05/2025