Demo
End User Support Service (EUSS) Service Desk for liaising on issues related to accessing applications from the WOG stations and through WOG-network.
Workday related application issues.
Attend to incidents and requests which are reported through phone calls, E-mails, Online submission through the ITSM system and any other communication channels (e.g. WhatsApp, Telegram, etc).
Log all incidents/requests, and issue ticket number to the customer/requester
Perform first-level incident isolation, troubleshooting, bypass, recovery and resolution Assist caller by providing usage support for software/applications
Maintain and build up FAQs (frequently asked questions) relating to the software/applications
Track/monitor the status of the incidents, Provide update to the customer/requester on the status of the incidents/requests.
At least a diploma in IT or equivalent
a minimum of 2 years’ Service Desk support experience with desktop skills/knowledge in Microsoft Windows, Microsoft Office, Microsoft Outlook
good communications skills, both oral and written, with a good command of the English
Desk processes such as Incident, Problem and Change Management; and e) strong analytical and troubleshooting skills, and the ability to work in a multi-task-oriented environment
ITIL Foundation Certification preferred
Bukit Batok,
Part Time
Paya Lebar,
Full Time
Paya Lebar,
Full Time
Paya Lebar,
Full Time
Avatar Techno Service, Singapore,
WSH Experts Pte Ltd, Singapore,